Tough Cases

COVID-19 UPDATE
Over the last couple of weeks, you'll have noticed that our delivery times are taking longer than usual.   Our fulfillment partners are finding it harder to produce orders as fast as they used to.  Due to COVID-19, we are experiencing a delay in order fulfillment. Please allow for an additional 7-14 days for order fulfillment on top of shipping time (4-. For more information or questions concerning your order please contact us at covedoza@gmail.com

US SHIPPING
COVEDOZA offers First Class and Priority USPS shipping across the United States. First Class shipping normally takes 5 - 7 business days from date of package dispatch. And Priority shipping normally takes 3 business days from date of package dispatch.  Click here for USPS updates on shipping delays that may affect you.

TRACKING NUMBER
PLEASE ALLOW 24-48 HOURS FOR TRACKING NUMBER TO UPDATE. 

SHIPPING DELAYS
We are not liable for shipping delays. We do not guarantee any estimated shipping arrival date or time.

STOLEN / LOST PACKAGES
We are not responsible for any stolen or lost packages. For these issues please contact USPS directly at 1-800-ASK-USPS.

EXCHANGE & RETURN POLICY
We do not offer any exchanges, returns or refunds of any kind to any of our products including gift cards, accessories, t-shirts, and office products. All online and in store/event sales are final.  However, we are able to provide store credit if needed.

SENT DAMAGED OR WRONG ITEMS
In the unlikely case of a damaged item or if you received the wrong item. please email us at covedoza@gmail.com within 7 days to correct the issue. We cannot help you after a week or if the item has been worn/used. We are not responsible for wear and tear.